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FAQ

Maintenance cost depends on the category, model and warranty terms and period of the product.

Our Customer Service Centre is located at 15/F, Excelsior Building, 68 Sha Tsui Road, Tsuen Wan

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Our business hours on Monday to Friday 09:00-13:00, 14:00-18:00, Saturday 09:00-13:00.

For information on retail outlets for any specific product, please refer to Store Locations.

Please call +852 3752 6111 or register at Online Registration to book an appointment.

 

 Brand / Product CategoryWarranty Period
 BLANCO / Stainless Steel Sinks, SILGRANIT Sinks, and Mixer Taps5 Years
 BLANCO / Food Waste Disposers3 Years
 CRISTAL / Hoods, Induction Hobs (excluding Induction and Electric Hobs),
 VinoPro Wine Cellars, and Combi Steam Ovens
2 Years
 CRISTAL / Product Categories not listed above1 Year
  FULGOR MILANO Kitchen Appliances1 Year
  STEEL CUCINE Kitchen Appliances1 Year
Yes, you can still enjoy the repair service. However, repair fees will be charged depending on the circumstances.
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